Service
Our services include business turnover derived from long term technical support contracts or subscription pay, incident based support, remote troubleshooting capabilities, installation guidance and basic usability assistance. Our remote troubleshooting capabilities may be delivered via online communication platform or by phone.
IT Consultancy
We provide advises to the organizations on the technologies and solutions that will add values to them, based on their needs & requirements. The implementation of the provided solutions and training. The development of the needed solutions (includes graphic design) as well as the implementation of the developed solutions (includes training and consultancy). Support and maintenance.
Product Training
We believe that software is only a product or tools, and will be effective only if it is implemented and operated properly by its user. Therefore we provide comprehensive training programs to help our users to get the best result out of our software implementation. We provide our customers with rigorous training programs on our products both onsite and offsite (at our corporate headquarters). We also offer separate training programs (content specific) to different user groups.
Product Support
Our products and solutions are characterized by their continuous innovation and improvements. Our Annual Software Maintenance (ASM) helps our customers to be in the most current status (most updated) with the changes in our products and also to ensure an uninterrupted support.
Software Updates
We will periodically provide our customers with the maintenance releases which cover bug fixes and minor enhancements to the supported versions of our products. Subscribing to an ASM plan that includes software updates will ensure that the customers will have access to all maintenance releases available for their products.Support
Our support may include product (Software & Hardware) installation services, product updates, and support for customize application platform or infrastructure software. We provide technologies with license code updates and upgrades.
Application Development
Our clients are often amazed on how our solutions have helped them to run their business, meet their unique requirements and solved their problems. We mainly specialize in the development and implementation of portal and web based solution, such as: electronic working environments in which knowledge management, e-learning and (virtual) collaboration play a key role. Apart from those complete environments, we also develop solutions that can be part of a portal solution environment in the later phase.
Software Upgrades
Besides maintenance releases, we will also release newer versions of the products. New versions (if any) will usually include new functionalities, major enhancements and technology improvements. Customers who pay ASM, will automatically entitle them to get software updates and new versions that are released during the subscription period.
Framework
Besides made-to-measure solutions, we also develop what so called 'frameworks', i.e.: basic applications that we develop into complete solutions on the basis of the customers organizations' specific demands. With a framework an organization can oversee the 'standard made-to-measure solution' in a relatively short period of time. We support the customers’ professionals in all stages of the complex tasks as they perform. As a result they can make better decisions and directly contribute in enhancing the distinctive capabilities of the customers’ organization.
Application Integration
Application Integration services are suitable for software developers and development companies who wish to integrate their products. Through Application Integration, we provide the exhaustive technical support that will be required to embed our solution into the customers’ environment.
Chat Support
This option of support is available and beneficial for the customers who want to chat online with our customer support personnel, to discuss and solve their problems.
Customer Support
We are committed to provide excellent technical support services to our customers. Our customer support team is dedicated towards a prompt resolution of customers’ queries and issues. We also provide customizable support solutions.
Telephone Support
This service gives the customers the right to access to telephonic support on any relevant issues that the customers might require assistance on.
Email Support
Email support provides the customers with assistance via email within the service period. This option is available and beneficial for the customers who are not in the mission critical for support assistance, and for those who need exhaustive and well documented supports.
Microsoft Solution
We have the experience and technical know-how to help the customers to take advantage of the latest Microsoft technologies, from Microsoft .NET to collaboration and business intelligence (BI) solutions, in order to gain greater connectivity across the customers’ organization and insight into the customers’ business. Our experts also can help the customers to build a solid IT infrastructure that will grow in accordance with the customers’ business growth and to provide the integrated solutions that are needed to connect the systems, people, and trading partners to further streamline the processes and information flow moving forward.